Posts Tagged ‘GoJek’

FAQ on Gojek’s Beta Ride-Hailing Service in Singapore

Friday, November 30th, 2018

Gojek has beta-launched its ride-hailing app service in Singapore. Here are answers from Gojek to some frequently asked questions on the gradual rollout.

Gojek President, Andre Soelistyo (left) and Global Head of Transport, Raditya Wibowo.

Gojek President, Andre Soelistyo (left) and Global Head of Transport, Raditya Wibowo.

Eager to try out the competitor to Grab? Here are some FAQs about the beta-launch in Singapore of the ride-hailing app.

Can you share more about the process of waitlisting?

Waitlisting is the process of giving riders access to Gojek’s ride-hailing service.

It is on a first-come, first-served basis.

Riders will have to download the Gojek app and sign up for an account.

They will be placed on a waitlist and receive an email or push notification once they have been given access to the service.

DBS cardmembers can enjoy priority access on the waitlist by entering an access code during registration.

The code is “DBS” followed by the first 6 digits of their Visa, Mastercard or AMEX card (eg, “DBS123456”).

More details for DBS/POSB cardholders can be found here.

I’ve previously used Gojek in Indonesia. Do I need to register again?

If you have previously registered with Gojek, there is no need to register again.

Gojek will let you know on your next steps.

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Gojek Launches Beta Ride-Hailing App in Singapore

Thursday, November 29th, 2018

Consumers in Singapore will get to try Gojek’s ride-hailing service with the launch of the beta version of its app, which will be made available for download from iOS and Android app stores in Singapore today.

(From left) Gojek President, Andre Soelistyo; Gojek’s Global Head of Transport, Raditya Wibowo; Shee Tse Koon, Group Head of Strategy and Planning, DBS Bank; and Gene Wong, Head of Ecosystems, Consumer Banking Group, DBS Bank.

(From left) Gojek President, Andre Soelistyo; Gojek’s Global Head of Transport, Raditya Wibowo; Shee Tse Koon, Group Head of Strategy and Planning, DBS Bank; and Gene Wong, Head of Ecosystems, Consumer Banking Group, DBS Bank.

This marks the start of a gradual roll-out of Gojek’s ride-hailing services across the island as more driver-partners are onboarded over time to feed consumer demand.

“It is with great pride that we begin the roll-out of our services in Singapore. Consumers throughout the country have told us that they want more choice in this sector and with the launch of our beta app, their wait is coming to an end. We are launching in beta for now, while we fine-tune our service to make sure it meets the high standards expected by Singaporeans. As such, we are asking all users, whether drivers or passengers, to provide us with ongoing feedback as we work towards creating the best possible service for the country,” said Gojek President, Andre Soelistyo.

This staggered approach reflects Gojek’s commitment to ensuring a smooth entry into Singapore and an ongoing effort to improve user experience over time.

An FAQ on Gojek’s beta service can be found here.

The launch of Gojek’s beta app in Singapore kickstarts the regional strategic partnership between Gojek and DBS, two of Southeast Asia’s most iconic companies.

DBS/POSB customers in Singapore will be the first to enjoy Gojek rides during the beta phase.

During the beta phase, access to the app will be granted in batches to balance ride demand and service capabilities.

DBS/POSB customers in Singapore will be guided by the app to find out how they can be prioritised on the waitlist, and receive a SGD 5 voucher credit for each of their first two rides.

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Go-Jek and Singapore DBS Enter Regional Strategic Partnership

Monday, November 12th, 2018

DBS Bank and Go-Jek today announced that the two parties have entered into a regional strategic partnership. Hear views from both companies below.

(From left) Go-Jek President, Andre Soelistyo; Go-Jek’s Global Head of Transport, Raditya Wibowo; Shee Tse Koon, Group Head of Strategy and Planning, DBS Bank; and Gene Wong, Head of Ecosystems, Consumer Banking Group, DBS Bank.

(From left) Go-Jek President, Andre Soelistyo; Go-Jek’s Global Head of Transport, Raditya Wibowo; Shee Tse Koon, Group Head of Strategy and Planning, DBS Bank; and Gene Wong, Head of Ecosystems, Consumer Banking Group, DBS Bank.

The partnership will see the two companies work together on payment services ahead of Go-Jek’s arrival in Singapore and this will soon extend to other countries in Southeast Asia.

“As Singapore’s leader in payments with over four million debit/credit cards in circulation and DBS PayLah! being the nation’s most popular mobile wallet, we are committed to making payments simple, seamless and invisible for our customers. In doing so we are stepping up to partner with like-minded companies like Go-Jek, one of Southeast Asia’s most iconic technology companies, to build inclusive digital ecosystems for our customers,” said Tan Su Shan, Group Head of Consumer Banking & Wealth Management, DBS Bank.

Go-Jek, whose investors include Google, Temasek, Tencent and Meituan Dianping, is set to launch its beta ride-hailing app in Singapore within the coming weeks and as part of this, DBS customers in Singapore will enjoy a slew of exciting privileges.

Updated 29 November, 2018: Go-Jek launches beta ride-hailing app in Singapore

What kind of privileges can DBS/POSB consumers expect?

DBS/POSB customers in Singapore will be the first to be able to book rides during the beta phase.

Other privileges include an exclusive SGD 10 voucher credit which riders can use for their first two trips (SGD 5 per trip), and future discounts on Go-Jek’s ride-hailing service in the form of promo codes.

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