Archive for the ‘Apps’ Category

Breaking News: Grab Hitch Hits Glitch

Friday, August 30th, 2019

Grab Hitch seems to have hit some glitches within their app with users being logged into the accounts belonging to OTHER users.

Update (1742H, 30 August, 2019)

Grab Hitch has sent out the following message to its drivers to reassure them:

“Dear Hitch Driver, earlier today we experienced an issue in our system. As a result, for a brief window of time some of you were shown another driver’s details in your profile. This issue has been fixed and we’d like to assure you that at no point was your wallet compromised or at risk. We apologise for this issue. If you have any questions please reach out to us via Help Centre in the app.”

Update (1310H, 30 August, 2019)

Around 1pm, the glitch seems to have been fixed by Hitch.

Kudos to such fast rectification!

Grab Hitch user logs into somebody else's account, views their wallet details. The right image shows some of the different user accounts that he was connected to.

Grab Hitch user logs into somebody else’s account, views their wallet details. The right image shows some of the different user accounts that he was connected to.

First reports of the Hitch Glitch came in around noon from users in Singapore.

A Grab Hitch driver had a confirmed ride from another driver in his account. To pick up or not to pick up?

A Grab Hitch driver had a confirmed ride from another driver in his account. To pick up or not to pick up?

Users were logged into the accounts of OTHER users when they get into the app.

The basic profile information eg. name, email and phone number remain correct.

But other information, such as the profile photo, car make & model, car photo, license number, confirmed rides reflected that of the “other” driver.

They could see the wallet details in these other accounts as if it were their own.

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MedTech: DocDoc TeleHealth Platform Raises US$13m Funding

Tuesday, August 6th, 2019

Singapore-based DocDoc which positions itself as “the world’s first patient intelligence company”, has today announced the close of an institutional capital raise of US$13 million, bringing the total funding the company has raised to date to US$24.6 million.

* This story first appeared in Haleness Me.

“We are excited to be moving from strength to strength with solid support from our investors and an ecosystem of exceptional partners. We believe in the potential of our patient intelligence platform to revolutionize and redefine the delivery of healthcare,” said Cole Sirucek, DocDoc Co-founder and CEO.

“We are excited to be moving from strength to strength with solid support from our investors and an ecosystem of exceptional partners. We believe in the potential of our patient intelligence platform to revolutionize and redefine the delivery of healthcare,” said Cole Sirucek, DocDoc Co-founder and CEO.

The financing was done on a convertible note and was led by Adamas Finance Asia Limited (ADAM), a London-listed investment company, alongside leading regional family offices, a fund managed by a global investment firm specialising in financial services and the Cyberport Macro Fund.

“Of course, we enable our partners to save money, boost engagement and delight their customers in measurable ways, but what is far more important is that we meaningfully help people. Real people with real problems. People who are uncertain or scared, people who know a lot or almost nothing about healthcare, and people who need a friend to help navigate an amazingly complex healthcare ecosystem. At DocDoc, we have created the solution we needed when we faced this situation. Our product is real as it comes from the purest of intention, the need for parents to protect their child. Our product is real as it is built by an uncompromising team who owns the importance of our mission,” commented Cole Sirucek, DocDoc Co-founder and CEO.

DocDoc’s AI-powered doctor discovery platform is reimagining the patient journey by building a patient-centric healthcare ecosystem that supports patients throughout the continuum of care and empowering them with readily digestible medical information to make well-informed healthcare decisions.

The proceeds raised will be used to support DocDoc’s market expansion and enhance its leading patient intelligence platform.

Founded in 2012, DocDoc is one of the earliest telemedicine platforms in Singapore.

Its current suite of product offerings includes doctor discovery, telemedicine, and cashless settlement.

Operating in eight countries, DocDoc boasts that it has built the largest network of doctors in Asia with over 23,000 doctors and 793 clinics and hospitals in its network.

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New Arrival: SATS Launches Ready To Travel 2.0 App

Wednesday, July 31st, 2019

Ready To Travel, a travel app subsidiary owned by SATS, today unveiled the new features and services in Version 2.0.

This story first appeared in The Travel Memoir.

Ready To Go 2.0 puts social back into group vacations.

Ready To Go 2.0 puts social back into group vacations.

These include access to over 400 airport lounges worldwide and a new global bag-locate service that tracks and expedites the return of delayed baggage with a 96-hour guarantee – from the time the flight lands to baggage return – after which travellers will receive the pay-out.

The Ready To Go team (from right): Albert Pozo – Chief Digital Officer, SATS; Eileen Tan – Vice President, Consumer Services, SATS (Ready To Travel); Head of Marketing, Consumer Services, SATS (Ready To Travel).

The Ready To Go team (from right): Albert Pozo – Chief Digital Officer, SATS; Eileen Tan – Vice President, Consumer Services, SATS (Ready To Travel); Head of Marketing, Consumer Services, SATS (Ready To Travel).

With the new global bag-locate service – from S$6, travellers can insure 2 bags with a pay-out of up to S$2,200 per delayed bag.

Through Ready To Travel, the Bag Locate service provider works with the airline to locate delayed baggage, while sending email updates to the traveller.

More details below from the press release.

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Singtel & AIA Launches StepUp Wellness Platform In Singapore

Tuesday, July 16th, 2019

The wellness platform rewards customers for keeping active. Mobile customers with My Singtel app can use their steps to earn up to 3GB of data and other lifestyle rewards.

 

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Yuen Kuan Moon, CEO, Consumer Singapore, Singtel; and Patrick Teow, Chief Executive Officer, AIA Singapore at the StepUp launch event.

A few thousand have already activated StepUp when the platform went active last evening prior to the official launch today.

“Our partnership with Singtel redefines what it means to enable healthier, longer, better lives in today’s digitally-enriched world. Through leveraging Singapore’s digital advantage, our common shared value is to make a real difference in people’s lives, particularly when Singaporeans are spending more time on their digital devices such as their mobile phones and living sedentary lives. With StepUp, individuals and families can now take charge of their own health and integrate more active lifestyle habits into their daily lives,” said Patrick Teow, Chief Executive Officer, AIA Singapore.

The platform, a collaboration of Singtel and AIA Singapore, allows third-party partners to reach their combined customer base of some 5 million in Singapore, with 1 million already on My Singtel app.

As a potential for future growth, the collaboration could be extended to the substantial overseas markets that both companies have, which will increase the reach of the platform to many times that of the Singapore market.

To kick-start their StepUp journey and begin earning mobile data, all customers need to do is to log into My Singtel app, activate StepUp and sync their steps from their iOS or Android smartphones.

In the next few months, customers can also look forward to more reward options such as a free Diet & Sports DNA kit by GeneLife to help customers eat and exercise well based on their DNA, as well as other rewards from PUMA and SingSaver.

To celebrate the launch of StepUp, customers who clock 10,000 steps a day at least once from now until 31 August will stand a chance to win an Apple Watch Series 4 or Samsung Galaxy Watch.

More details below from the press release.

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Tech Focus: Veterinary Medicine Meets TeleMedicine

Saturday, February 16th, 2019

Pet ownership is on the rise, and so is telemedicine for humans. Is telemedicine also useful for diagnosis and treatment of animals? Aspiring vet med student, Erin Tan, did some research on the topic and shares what she thinks.

Consult a vet from home via the Internet. Photo by Velizar Ivanov on Unsplash.

Consult a vet from home via the Internet. Photo by Velizar Ivanov on Unsplash.

Pet ownership is on the rise.

With canine pets licensed in Singapore increasing by 32% in the past decade – according to the Agri-Veterinary Authority of Singapore – and the booming pet industry in places like China and India, it is evident that pet owners form a large, and valuable, market.

With teleconsultation, the vet can “see to” animals needing medical consultations even when he/she is not in the clinic.

With teleconsultation, the vet can “see to” animals needing medical consultations even when he/she is not in the clinic.

The pet-care market in Asia is valued at around US$1 billion a year, and is expected to grow to US$1.5 billion by 2020.

Another trend in recent years is the rise of telemedicine in the human health industry.

There has been a proliferation of apps like MaNaDr, Doctor Anywhere and MyDoc, which aim to connect patients with doctors over a digital platform and make the provision of healthcare much more convenient.

There is much potential in marrying the two thriving industries together, by making telemedicine available for veterinarians to deliver medical advice and consultations to pet-owners, through virtual means.

Manifestations of veterinary telemedicine would include platforms for pet-owners to ask vets for advice by sending photos and messages to vets on duty, or tele-consults via video calls.

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Tableau Software Announces General Availability of Ask Data

Wednesday, February 13th, 2019

Tableau 2019.1 makes analytics even more accessible with Natural Language Processing. New Tableau Prep Conductor allows users to easily schedule and manage self-service data preparation at scale.

See, Manage and Ask Data in new Tableau release. Image credit: Tableau Software.

See, Manage and Ask Data in new Tableau release. Image credit: Tableau Software.

Ask Data leverages the power of natural language processing to enable people to ask data questions in plain language and instantly get a visual response right in Tableau.

This patent pending capability makes it easier for people, regardless of skill set, to engage with data and produce analytical insights they can share with others without having to do any setup or programming.

Ask Data is available as part Tableau’s newest release, Tableau 2019.1.

Details below from the press release.

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Redmart Grocery Shopping Moves To Lazada from 15 March 2019

Thursday, January 31st, 2019

Lazada expands its supermarket portfolio by moving Redmart grocery shopping in Singapore into the Lazada app, effective from 15 March, 2019.

 

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James Chang, CEO of Lazada Singapore, answering media questions alongside Jing Yin, Co-President of Commercial for Lazada Group; and Roger Egan, Redmart co-founder/CEO who has been appointed Lazada Group Head of Supermarket.

Lazada acquired Redmart more than 2 yrs ago in 2016.

From 15 March, 2019, Singapore consumers will only be able to buy Redmart groceries from the Lazada app.

The Transition

RedMart customers will still be able to shop on the existing RedMart app and website until 14 March 2019, 11.59pm.

Thereafter, customers are encouraged to download the Lazada app to continue enjoying high-quality fresh and frozen food items and other daily necessities delivered to their doorstep, hassle-free.

James Chang, CEO of Lazada Singapore, at lo hei for Chinese New Year during the announcement of the Redmart migration to Lazada. (From Left): Angela Tiong (Edelman PR), Claudia Chong (Business Times), Rachel Chia (Business Insider), John Tan (tech4tea), James Chang (Lazada), Joel Chan (Lazada), Zoey Chong (CNET), Lee Zhengyi (Mediacorp Channel 8). Photo credit: James Chang.

James Chang, CEO of Lazada Singapore, at lo hei for Chinese New Year during the announcement of the Redmart migration to Lazada. (From Left): Angela Tiong (Edelman PR), Claudia Chong (Business Times), Rachel Chia (Business Insider), John Tan (tech4tea), James Chang (Lazada), Joel Chan (Lazada), Zoey Chong (CNET), Lee Zhengyi (Mediacorp Channel 8). Photo credit: James Chang.

Orders on the new RedMart on Lazada will continue to be fulfilled by RedMart in customers’ chosen two-hour delivery slot between 7 AM and 10 PM, seven days a week including public holidays, while orders with other Lazada sellers will be fulfilled separately.

The ecommerce company plans to grow its supermarket segment beyond Singapore to another of its 6 ASEAN locations around end 2019.

Details below from the press release.

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FAQ on Gojek’s Beta Ride-Hailing Service in Singapore

Friday, November 30th, 2018

Gojek has beta-launched its ride-hailing app service in Singapore. Here are answers from Gojek to some frequently asked questions on the gradual rollout.

Gojek President, Andre Soelistyo (left) and Global Head of Transport, Raditya Wibowo.

Gojek President, Andre Soelistyo (left) and Global Head of Transport, Raditya Wibowo.

Eager to try out the competitor to Grab? Here are some FAQs about the beta-launch in Singapore of the ride-hailing app.

Can you share more about the process of waitlisting?

Waitlisting is the process of giving riders access to Gojek’s ride-hailing service.

It is on a first-come, first-served basis.

Riders will have to download the Gojek app and sign up for an account.

They will be placed on a waitlist and receive an email or push notification once they have been given access to the service.

DBS cardmembers can enjoy priority access on the waitlist by entering an access code during registration.

The code is “DBS” followed by the first 6 digits of their Visa, Mastercard or AMEX card (eg, “DBS123456”).

More details for DBS/POSB cardholders can be found here.

I’ve previously used Gojek in Indonesia. Do I need to register again?

If you have previously registered with Gojek, there is no need to register again.

Gojek will let you know on your next steps.

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Gojek Launches Beta Ride-Hailing App in Singapore

Thursday, November 29th, 2018

Consumers in Singapore will get to try Gojek’s ride-hailing service with the launch of the beta version of its app, which will be made available for download from iOS and Android app stores in Singapore today.

Update (1 January, 2019):

GOJEK will be extending its ride-hailing services to the whole of Singapore from tomorrow, January 2, 2019. The following is the press statement from GOJEK.

“Following our successful limited service area rollout, GOJEK is excited to announce that we will extend our ride-hailing services to the whole of Singapore with effect from January 2, 2019.

This means that users will be able to use GOJEK to take rides anywhere in Singapore.

Our island-wide rollout is part of our continued beta phase, during which DBS/POSB Bank customers continue to enjoy priority access to the app.

We continue to welcome feedback from driver-partners and riders during this enhanced beta phase, as we work to fine-tune the app and create the best experience for our users.”

(From left) Gojek President, Andre Soelistyo; Gojek’s Global Head of Transport, Raditya Wibowo; Shee Tse Koon, Group Head of Strategy and Planning, DBS Bank; and Gene Wong, Head of Ecosystems, Consumer Banking Group, DBS Bank.

(From left) Gojek President, Andre Soelistyo; Gojek’s Global Head of Transport, Raditya Wibowo; Shee Tse Koon, Group Head of Strategy and Planning, DBS Bank; and Gene Wong, Head of Ecosystems, Consumer Banking Group, DBS Bank.

This marks the start of a gradual roll-out of Gojek’s ride-hailing services across the island as more driver-partners are onboarded over time to feed consumer demand.

“It is with great pride that we begin the roll-out of our services in Singapore. Consumers throughout the country have told us that they want more choice in this sector and with the launch of our beta app, their wait is coming to an end. We are launching in beta for now, while we fine-tune our service to make sure it meets the high standards expected by Singaporeans. As such, we are asking all users, whether drivers or passengers, to provide us with ongoing feedback as we work towards creating the best possible service for the country,” said Gojek President, Andre Soelistyo.

This staggered approach reflects Gojek’s commitment to ensuring a smooth entry into Singapore and an ongoing effort to improve user experience over time.

An FAQ on Gojek’s beta service can be found here.

The launch of Gojek’s beta app in Singapore kickstarts the regional strategic partnership between Gojek and DBS, two of Southeast Asia’s most iconic companies.

DBS/POSB customers in Singapore will be the first to enjoy Gojek rides during the beta phase.

During the beta phase, access to the app will be granted in batches to balance ride demand and service capabilities.

DBS/POSB customers in Singapore will be guided by the app to find out how they can be prioritised on the waitlist, and receive a SGD 5 voucher credit for each of their first two rides.

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Go-Jek and Singapore DBS Enter Regional Strategic Partnership

Monday, November 12th, 2018

DBS Bank and Go-Jek today announced that the two parties have entered into a regional strategic partnership. Hear views from both companies below.

(From left) Go-Jek President, Andre Soelistyo; Go-Jek’s Global Head of Transport, Raditya Wibowo; Shee Tse Koon, Group Head of Strategy and Planning, DBS Bank; and Gene Wong, Head of Ecosystems, Consumer Banking Group, DBS Bank.

(From left) Go-Jek President, Andre Soelistyo; Go-Jek’s Global Head of Transport, Raditya Wibowo; Shee Tse Koon, Group Head of Strategy and Planning, DBS Bank; and Gene Wong, Head of Ecosystems, Consumer Banking Group, DBS Bank.

The partnership will see the two companies work together on payment services ahead of Go-Jek’s arrival in Singapore and this will soon extend to other countries in Southeast Asia.

“As Singapore’s leader in payments with over four million debit/credit cards in circulation and DBS PayLah! being the nation’s most popular mobile wallet, we are committed to making payments simple, seamless and invisible for our customers. In doing so we are stepping up to partner with like-minded companies like Go-Jek, one of Southeast Asia’s most iconic technology companies, to build inclusive digital ecosystems for our customers,” said Tan Su Shan, Group Head of Consumer Banking & Wealth Management, DBS Bank.

Go-Jek, whose investors include Google, Temasek, Tencent and Meituan Dianping, is set to launch its beta ride-hailing app in Singapore within the coming weeks and as part of this, DBS customers in Singapore will enjoy a slew of exciting privileges.

Updated 29 November, 2018: Go-Jek launches beta ride-hailing app in Singapore

What kind of privileges can DBS/POSB consumers expect?

DBS/POSB customers in Singapore will be the first to be able to book rides during the beta phase.

Other privileges include an exclusive SGD 10 voucher credit which riders can use for their first two trips (SGD 5 per trip), and future discounts on Go-Jek’s ride-hailing service in the form of promo codes.

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