Archive for the ‘App’ Category

Breaking News: Grab Hitch Hits Glitch

Friday, August 30th, 2019

Grab Hitch seems to have hit some glitches within their app with users being logged into the accounts belonging to OTHER users.

Update (1742H, 30 August, 2019)

Grab Hitch has sent out the following message to its drivers to reassure them:

“Dear Hitch Driver, earlier today we experienced an issue in our system. As a result, for a brief window of time some of you were shown another driver’s details in your profile. This issue has been fixed and we’d like to assure you that at no point was your wallet compromised or at risk. We apologise for this issue. If you have any questions please reach out to us via Help Centre in the app.”

Update (1310H, 30 August, 2019)

Around 1pm, the glitch seems to have been fixed by Hitch.

Kudos to such fast rectification!

Grab Hitch user logs into somebody else's account, views their wallet details. The right image shows some of the different user accounts that he was connected to.

Grab Hitch user logs into somebody else’s account, views their wallet details. The right image shows some of the different user accounts that he was connected to.

First reports of the Hitch Glitch came in around noon from users in Singapore.

A Grab Hitch driver had a confirmed ride from another driver in his account. To pick up or not to pick up?

A Grab Hitch driver had a confirmed ride from another driver in his account. To pick up or not to pick up?

Users were logged into the accounts of OTHER users when they get into the app.

The basic profile information eg. name, email and phone number remain correct.

But other information, such as the profile photo, car make & model, car photo, license number, confirmed rides reflected that of the “other” driver.

They could see the wallet details in these other accounts as if it were their own.

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MedTech: MyDoc & Prudential Launches Telemedicine Partnership

Monday, August 5th, 2019

Prudential and MyDoc are launching online doctor consultations and telemedicine services to Asian consumers.

* This story first appeared in Haleness Me.

Singapore-based MyDoc, founded in 2012, is one of the earliest telemedicine providers in Singapore.

Singapore-based MyDoc, founded in 2012, is one of the earliest telemedicine providers in Singapore.

Prudential Corporation Asia (“Prudential”) today announced it will partner with telemedicine provider MyDoc to offer consumers access to value-added health services on their mobile phones, including doctor consultations, electronic prescriptions and electronic medical certificates.

“Prudential’s partnership with MyDoc is in line with our commitment to make healthcare affordable and accessible to all. MyDoc’s telemedicine services will be part of the full cycle of healthcare and wellness services on Pulse, from wellness tracking and symptom checking to online consultations and disease prevention. By combining revolutionary health technology and the convenience of telemedicine, MyDoc and Prudential are helping to empower consumers to take control of their health, anytime, anywhere. Prudential will continue to bring the best health and wellness services to Pulse, in tandem with our local and regional partners,” said Nic Nicandrou, Chief Executive of Prudential Corporation Asia.

Prudential is a leading life insurer and asset manager in Asia with over 15 million customers and £151 billion in assets under management.

Singapore-based MyDoc, founded in 2012, is one of the earliest telemedicine providers in Singapore.

MyDoc’s services will be integrated into Pulse by Prudential, the first app of its kind in the region offering holistic health management to users.

Pulse features self-help health and wellness tools, a symptom checker powered by Artificial Intelligence, and other value-added services.

The Pulse app will launch in 11 markets across Asia, and can be downloaded for free.

MyDoc offers patients a video consultation with a doctor through Pulse, as well as the option to book a face-to-face appointment.

Electronic prescriptions, medicine delivery, electronic medical certificates and online records will be offered in selected markets as an additional service.

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GOJEK Unveils GoalBetter Benefits Programme for its Singapore Drivers

Wednesday, March 27th, 2019

GoalBetter will offer a suite of benefits – including insurance, medical teleconsultation and fuel rebates – for private-hire drivers in Singapore.

GOJEK GoalBetter launch at Andaz.

GOJEK GoalBetter launch at Andaz.

GOJEK has today unveiled GoalBetter, its dedicated benefits programme for driver-partners in Singapore.

Launching in an initial pilot phase to selected drivers on April 1, GoalBetter will roll out to all eligible drivers from June.

GoalBetter is built on four pillars: better earnings stability; better protection; better flexibility; and better experience.

Through partnerships with third-party service providers, GOJEK will offer its driver-partners a suite of benefits that align with GoalBetter’s four pillars.

Details below from the press release

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New Arrival: Razer Pay Comes to Singapore with FOMO Pay

Saturday, March 2nd, 2019

With the full Singapore launch of Razer Pay coming up in H1 2019, Razer is inviting fans and gamers to join the app’s beta phase by applying for access here.

Beta access opening soon for Razer fans and gamers. Partnership with FOMO Pay announced.

Beta access opening soon for Razer fans and gamers. Partnership with FOMO Pay announced.

Razer fans and gamers in Singapore can be among the first in the country to participate in a limited beta of the upcoming Razer Pay e-wallet.

“We’re thrilled to offer all Razer fans and gamers in Singapore the opportunity to sign up for the closed beta launch of Razer Pay and play a part in helping us ready the app for its full public launch,” said Razer co-founder and CEO Min-Liang Tan.

Successful applicants will be sent a unique access code for the Razer Pay app via text message in the next few days.

Throughout the beta, participants will get to experience the full functionality of Razer Pay and enjoy frequent gaming-focused promotions and events such as giveaways of Razer Gold, Razer PIN, and other digital content.

Beta users’ feedback will help optimise operations for a smooth public launch in the coming weeks.

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Tableau Software Announces General Availability of Ask Data

Wednesday, February 13th, 2019

Tableau 2019.1 makes analytics even more accessible with Natural Language Processing. New Tableau Prep Conductor allows users to easily schedule and manage self-service data preparation at scale.

See, Manage and Ask Data in new Tableau release. Image credit: Tableau Software.

See, Manage and Ask Data in new Tableau release. Image credit: Tableau Software.

Ask Data leverages the power of natural language processing to enable people to ask data questions in plain language and instantly get a visual response right in Tableau.

This patent pending capability makes it easier for people, regardless of skill set, to engage with data and produce analytical insights they can share with others without having to do any setup or programming.

Ask Data is available as part Tableau’s newest release, Tableau 2019.1.

Details below from the press release.

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FAQ on Gojek’s Beta Ride-Hailing Service in Singapore

Friday, November 30th, 2018

Gojek has beta-launched its ride-hailing app service in Singapore. Here are answers from Gojek to some frequently asked questions on the gradual rollout.

Gojek President, Andre Soelistyo (left) and Global Head of Transport, Raditya Wibowo.

Gojek President, Andre Soelistyo (left) and Global Head of Transport, Raditya Wibowo.

Eager to try out the competitor to Grab? Here are some FAQs about the beta-launch in Singapore of the ride-hailing app.

Can you share more about the process of waitlisting?

Waitlisting is the process of giving riders access to Gojek’s ride-hailing service.

It is on a first-come, first-served basis.

Riders will have to download the Gojek app and sign up for an account.

They will be placed on a waitlist and receive an email or push notification once they have been given access to the service.

DBS cardmembers can enjoy priority access on the waitlist by entering an access code during registration.

The code is “DBS” followed by the first 6 digits of their Visa, Mastercard or AMEX card (eg, “DBS123456”).

More details for DBS/POSB cardholders can be found here.

I’ve previously used Gojek in Indonesia. Do I need to register again?

If you have previously registered with Gojek, there is no need to register again.

Gojek will let you know on your next steps.

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Gojek Launches Beta Ride-Hailing App in Singapore

Thursday, November 29th, 2018

Consumers in Singapore will get to try Gojek’s ride-hailing service with the launch of the beta version of its app, which will be made available for download from iOS and Android app stores in Singapore today.

Update (1 January, 2019):

GOJEK will be extending its ride-hailing services to the whole of Singapore from tomorrow, January 2, 2019. The following is the press statement from GOJEK.

“Following our successful limited service area rollout, GOJEK is excited to announce that we will extend our ride-hailing services to the whole of Singapore with effect from January 2, 2019.

This means that users will be able to use GOJEK to take rides anywhere in Singapore.

Our island-wide rollout is part of our continued beta phase, during which DBS/POSB Bank customers continue to enjoy priority access to the app.

We continue to welcome feedback from driver-partners and riders during this enhanced beta phase, as we work to fine-tune the app and create the best experience for our users.”

(From left) Gojek President, Andre Soelistyo; Gojek’s Global Head of Transport, Raditya Wibowo; Shee Tse Koon, Group Head of Strategy and Planning, DBS Bank; and Gene Wong, Head of Ecosystems, Consumer Banking Group, DBS Bank.

(From left) Gojek President, Andre Soelistyo; Gojek’s Global Head of Transport, Raditya Wibowo; Shee Tse Koon, Group Head of Strategy and Planning, DBS Bank; and Gene Wong, Head of Ecosystems, Consumer Banking Group, DBS Bank.

This marks the start of a gradual roll-out of Gojek’s ride-hailing services across the island as more driver-partners are onboarded over time to feed consumer demand.

“It is with great pride that we begin the roll-out of our services in Singapore. Consumers throughout the country have told us that they want more choice in this sector and with the launch of our beta app, their wait is coming to an end. We are launching in beta for now, while we fine-tune our service to make sure it meets the high standards expected by Singaporeans. As such, we are asking all users, whether drivers or passengers, to provide us with ongoing feedback as we work towards creating the best possible service for the country,” said Gojek President, Andre Soelistyo.

This staggered approach reflects Gojek’s commitment to ensuring a smooth entry into Singapore and an ongoing effort to improve user experience over time.

An FAQ on Gojek’s beta service can be found here.

The launch of Gojek’s beta app in Singapore kickstarts the regional strategic partnership between Gojek and DBS, two of Southeast Asia’s most iconic companies.

DBS/POSB customers in Singapore will be the first to enjoy Gojek rides during the beta phase.

During the beta phase, access to the app will be granted in batches to balance ride demand and service capabilities.

DBS/POSB customers in Singapore will be guided by the app to find out how they can be prioritised on the waitlist, and receive a SGD 5 voucher credit for each of their first two rides.

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Go-Jek and Singapore DBS Enter Regional Strategic Partnership

Monday, November 12th, 2018

DBS Bank and Go-Jek today announced that the two parties have entered into a regional strategic partnership. Hear views from both companies below.

(From left) Go-Jek President, Andre Soelistyo; Go-Jek’s Global Head of Transport, Raditya Wibowo; Shee Tse Koon, Group Head of Strategy and Planning, DBS Bank; and Gene Wong, Head of Ecosystems, Consumer Banking Group, DBS Bank.

(From left) Go-Jek President, Andre Soelistyo; Go-Jek’s Global Head of Transport, Raditya Wibowo; Shee Tse Koon, Group Head of Strategy and Planning, DBS Bank; and Gene Wong, Head of Ecosystems, Consumer Banking Group, DBS Bank.

The partnership will see the two companies work together on payment services ahead of Go-Jek’s arrival in Singapore and this will soon extend to other countries in Southeast Asia.

“As Singapore’s leader in payments with over four million debit/credit cards in circulation and DBS PayLah! being the nation’s most popular mobile wallet, we are committed to making payments simple, seamless and invisible for our customers. In doing so we are stepping up to partner with like-minded companies like Go-Jek, one of Southeast Asia’s most iconic technology companies, to build inclusive digital ecosystems for our customers,” said Tan Su Shan, Group Head of Consumer Banking & Wealth Management, DBS Bank.

Go-Jek, whose investors include Google, Temasek, Tencent and Meituan Dianping, is set to launch its beta ride-hailing app in Singapore within the coming weeks and as part of this, DBS customers in Singapore will enjoy a slew of exciting privileges.

Updated 29 November, 2018: Go-Jek launches beta ride-hailing app in Singapore

What kind of privileges can DBS/POSB consumers expect?

DBS/POSB customers in Singapore will be the first to be able to book rides during the beta phase.

Other privileges include an exclusive SGD 10 voucher credit which riders can use for their first two trips (SGD 5 per trip), and future discounts on Go-Jek’s ride-hailing service in the form of promo codes.

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Event: Official Launch of Speedoc in Singapore

Thursday, October 18th, 2018

Official launch of Speedoc mobile app for house call medical treatment services in Singapore.

Speedoc was launched today at its office in UIC Building in Singapore.

Speedoc was launched today at its office in UIC Building in Singapore.

The app was soft launched in Jan 2018 and has seen 3,490 downloads and 524 unique patients, with an average of 8 patients per day.

Speedoc currently has 29 doctors – 4 fulltime, 10 from clinics and 15 locums.

 

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“After working as a public hospital doctor for five years, I noticed a gap in the market for non-essential A&E visits, for minor cases such as coughs, colds and constipation. My team and I created Speedoc as a solution for patients to receive medical attention at any time of the day. Our goal is to be a health-tech company that helps shift advanced medical care ‘from the hospital to the home’, especially in light of Singapore’s ageing population, which may find it increasingly difficult to visit hospitals and clinics easily,” says Dr. Shravan Verma, CEO and Founder of Speedoc.

All are GPs at the moment while the startup looks for specialists in the areas of pediatrics, geriatrics and obstetrics.

Each housecall costs at S$150 (8am-8pm), S$200 (8pm-12am) and S$250 (12am-8pm).

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Caltex Launches Singapore’s First Fuel Payment App

Tuesday, September 25th, 2018

The CaltexGo mobile payment app offers fast, hassle-free fuel payment from the comfort of your car.

Chevron’s General Manager of Products for Singapore, Shahid Ahmed, at the launch of CaltexGo mobile fuel payment app in Singapore.

Chevron’s General Manager of Products for Singapore, Shahid Ahmed, at the launch of CaltexGo mobile fuel payment app in Singapore.

Chevron Singapore, which operates the retail brand Caltex, has introduced Singapore’s first fuel payment app.

“As part of its new digital transformation, Chevron has opted for an agile approach to its first mobile payment solution, listening closely to user feedback and learning from industry best practices towards developing a minimum viable product for fuel payment,” said Chevron’s General Manager of Products for Singapore, Shahid Ahmed, when I chatted with him during the app’s launch.

The CaltexGO mobile payment app is the front-end of an integrated digital eco-system that offers cashless payments and helps consumers locate a service station, enjoy automatic loyalty LinkPoints collection, exclusive mobile offers, and electronic receipts at their fingertips.

CaltexGO responds to key consumer pinch points identified in the retail brand’s recent consumer insights analysis.

Chevron notes that refueling can be seen as a chore which drivers strive to mitigate.

Having to wait for a pump, long payment queues, and the complexity related to loyalty and payment systems were the top inconvenience grouses by drivers at service stations.

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