Gojek Launches Beta Ride-Hailing App in Singapore

Consumers in Singapore will get to try Gojek’s ride-hailing service with the launch of the beta version of its app, which will be made available for download from iOS and Android app stores in Singapore today.

Update (1 January, 2019):

GOJEK will be extending its ride-hailing services to the whole of Singapore from tomorrow, January 2, 2019. The following is the press statement from GOJEK.

“Following our successful limited service area rollout, GOJEK is excited to announce that we will extend our ride-hailing services to the whole of Singapore with effect from January 2, 2019.

This means that users will be able to use GOJEK to take rides anywhere in Singapore.

Our island-wide rollout is part of our continued beta phase, during which DBS/POSB Bank customers continue to enjoy priority access to the app.

We continue to welcome feedback from driver-partners and riders during this enhanced beta phase, as we work to fine-tune the app and create the best experience for our users.”

(From left) Gojek President, Andre Soelistyo; Gojek’s Global Head of Transport, Raditya Wibowo; Shee Tse Koon, Group Head of Strategy and Planning, DBS Bank; and Gene Wong, Head of Ecosystems, Consumer Banking Group, DBS Bank.

(From left) Gojek President, Andre Soelistyo; Gojek’s Global Head of Transport, Raditya Wibowo; Shee Tse Koon, Group Head of Strategy and Planning, DBS Bank; and Gene Wong, Head of Ecosystems, Consumer Banking Group, DBS Bank.

This marks the start of a gradual roll-out of Gojek’s ride-hailing services across the island as more driver-partners are onboarded over time to feed consumer demand.

“It is with great pride that we begin the roll-out of our services in Singapore. Consumers throughout the country have told us that they want more choice in this sector and with the launch of our beta app, their wait is coming to an end. We are launching in beta for now, while we fine-tune our service to make sure it meets the high standards expected by Singaporeans. As such, we are asking all users, whether drivers or passengers, to provide us with ongoing feedback as we work towards creating the best possible service for the country,” said Gojek President, Andre Soelistyo.

This staggered approach reflects Gojek’s commitment to ensuring a smooth entry into Singapore and an ongoing effort to improve user experience over time.

An FAQ on Gojek’s beta service can be found here.

The launch of Gojek’s beta app in Singapore kickstarts the regional strategic partnership between Gojek and DBS, two of Southeast Asia’s most iconic companies.

DBS/POSB customers in Singapore will be the first to enjoy Gojek rides during the beta phase.

During the beta phase, access to the app will be granted in batches to balance ride demand and service capabilities.

DBS/POSB customers in Singapore will be guided by the app to find out how they can be prioritised on the waitlist, and receive a SGD 5 voucher credit for each of their first two rides.

“We are thrilled to bring to our customers privileged access to Gojek’s highly-anticipated ride-hailing services. With this new collaboration, DBS and POSB customers will have more choices for their daily commutes. Transport is an integral part of our everyday lives, and we are committed to working with our partners to help make it more seamless for people to travel and pay in Singapore,” said Shee Tse Koon, Group Head of Strategy and Planning, DBS Bank.

Gojek is encouraging riders to provide feedback on their overall app and rider experience via the Gojek in-app ‘Help’ function.

Gojek is also seeking input from driver-partners via the app.

The feedback from both, combined with rider data analytics, will inform improvements and enhancements to Gojek’s service offerings as the service moves towards a full launch.

Gojek, one of Southeast Asia’s unicorn start-ups, is backed by investors such as Google, Tencent, Temasek and Meituan-Dianping.

Gojek considers the Singapore market an important regional business hub, as it looks towards accelerating growth and its overall expansion throughout Southeast Asia.

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