Gojek has beta-launched its ride-hailing app service in Singapore. Here are answers from Gojek to some frequently asked questions on the gradual rollout.
Gojek President, Andre Soelistyo (left) and Global Head of Transport, Raditya Wibowo.
Eager to try out the competitor to Grab? Here are some FAQs about the beta-launch in Singapore of the ride-hailing app.
Can you share more about the process of waitlisting?
Waitlisting is the process of giving riders access to Gojek’s ride-hailing service.
What are the areas in Singapore covered in the beta launch?
During the beta launch, Gojek’s service areas will cover more than half of Singapore, including the Central Business District, Jurong East, Changi, Punggol, Ang Mo Kio and Sentosa.
We fully intend to serve the whole island and will progressively expand our coverage throughout the beta phase.
Why start with these areas?
Gojek’s service areas during the beta launch are chosen based on population density, and limited initially to better manage supply and demand.
It is on a first-come, first-served basis.
Riders will have to download the Gojek app and sign up for an account.
They will be placed on a waitlist and receive an email or push notification once they have been given access to the service.
DBS cardmembers can enjoy priority access on the waitlist by entering an access code during registration.
The code is “DBS” followed by the first 6 digits of their Visa, Mastercard or AMEX card (eg, “DBS123456”).
More details for DBS/POSB cardholders can be found here.
I’ve previously used Gojek in Indonesia. Do I need to register again?
If you have previously registered with Gojek, there is no need to register again.
Gojek will let you know on your next steps.
How long will the beta launch go on for?
The beta phase is expected to take place over a few weeks.
What happens after the beta launch?
Gojek will use the feedback received from both our drivers and riders to finetune and enhance the product.
What are the steps for giving feedback?
Riders can provide feedback – whether it is to report a bug, request a feature or simply tell us how you feel – through the Gojek app by going to Help > Feedback under the button on the top left of your home screen.
Riders may also call Gojek’s 24/7 support hotline at +65 31353135.
Tags: beta, business, DBS, FAQ, GoJek, launch, ride hailing, Singapore