Posts Tagged ‘return’

Note7 recall: Phone refund/trade-in value & accessories refund

Tuesday, October 18th, 2016

More details have been released by Samsung for Galaxy Note7 users in Singapore, covering the refund value for the Note7, trade-in prices to the S7 Edge, as well as refund for original Note7 accessories. This is in addition to earlier information Samsung Singapore had released earlier.

All Galaxy Note7 customers are required to back up their data using Samsung Smart Switch (http://www.samsung.com/sg/support/smartswitch/), delete any data or other personal material stored in the device, and reset their device ahead of the home delivery.

All Galaxy Note7 customers are required to back up their data using Samsung Smart Switch (http://www.samsung.com/sg/support/smartswitch/), delete any data or other personal material stored in the device, and reset their device ahead of the home delivery.

Galaxy Note7 customers who opt to exchange their device for a Galaxy S7 edge, valued at S$1,098, will receive an additional S$250 in cheque.

Those who opt for a refund will receive the full retail value of the Galaxy Note7 at S$1,168 in cheque.

Both options are available to all Galaxy Note7 customers, regardless if they purchased their original device from telecommunication operators, consumer electronics stores, authorised retailers, Samsung Official Store at Lazada.sg or Samsung Experience Stores.

The options also do not affect any pre-existing contract that the Galaxy Note7 owner has with the telecommunication operators.

Details below.

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Details of Samsung Galaxy Note7 refund for Singapore customers

Friday, October 14th, 2016

Samsung Electronics Singapore has announced details of the exchange and refund options for Galaxy Note7 customers.

Update (18 October, 2016):

More details have been released by Samsung for Galaxy Note7 users in Singapore, covering the refund value for the Note7, trade-in prices to the S7 Edge, as well as refund for original Note7 accessories.

This is in addition to earlier information Samsung Singapore had released earlier.

Update (15 October, 2016):

Following the new order by the U.S. Department of Transportation to ban all Galaxy Note7 devices in carry-on and checked baggage on flights, Samsung Singapore has rolled out plans to help Note7 owners in Singapore who need to board flights out of the country.

Any Galaxy Note7 owner who will be travelling by flight and require a courtesy device can obtain one from the Samsung Customer Service Centre at Westgate or the Samsung Experience Store at Singapore Changi Airport Terminal 3, in both the departure and transit lounges.

Samsung has stopped sales and exchanges of the Galaxy Note7, and has also decided to stop production.

Samsung has stopped sales and exchanges of the Galaxy Note7, and has also decided to stop production.

Consumers with either an original Galaxy Note7 or replacement Galaxy Note7 should power down and stop using the device immediately, and take advantage of the exchange and refund options.

This is regardless of whether they had purchased their devices from telecommunication operators, consumer electronics stores, authorised retailers, Samsung Official Store at Lazada.sg or Samsung Experience Stores.

Galaxy Note7 customers can choose to either exchange their device for a Galaxy S7 edge, and receive cash and other benefits which will be confirmed shortly, or to receive a refund.

Details below.

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Samsung’s resolution for Galaxy Note7 customers in Singapore

Monday, October 10th, 2016

Singapore customers will be able to exchange their Galaxy Note7 for another device, with a refund of the price difference between devices. Alternatively, they may return their Galaxy Note7 for a refund.

Update (18 October, 2016):

More details have been released by Samsung for Galaxy Note7 users in Singapore, covering the refund value for the Note7, trade-in prices to the S7 Edge, as well as refund for original Note7 accessories.

This is in addition to earlier information Samsung Singapore had released earlier.

Update (14 October, 2016):

Samsung Electronics Singapore has announced the details of the exchange and refund options for Galaxy Note7 customers in Singapore. Details here.

Here’s what you can do if you own a Samsung Galaxy Note7 smartphone in Singapore.

Here’s what you can do if you own a Samsung Galaxy Note7 smartphone in Singapore.

These remedy options for Galaxy Note7 customers in Singapore, follows the earlier advisory from Samsung Electronics Singapore for Galaxy Note7 customers to power down and stop using the device.

The company is in close discussions with its telecommunication operator and retail partners, and details on how Galaxy Note7 customers can go about the exchange or refund will be provided soon.

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