Service quality, coupled with product knowledge and deep experience enables Clarity staff to understand what their customers need and come up with a customised solution that combines the best of breed from multiple brands to offer the best performance for the buck.
A living room at Tanglin Rd. Photo credit: Clarity
I first met the affable CEO of Clarity Group during his recent launch of the Datasat RS20i Digital Audio Processor in Singapore.
Soon Ong, CEO of Clarity Group. Photo credit: Clarity
We met up again today for a 30-minute interview that spilled into an hour-long conversation about the state of the AV industry and his vision for the homegrown company that his great-grandfather founded 83 years ago in 1929.
Himself a music enthusiast that plays the guitar and spends his personal time writing, producing and recording music, Soon emphasises the importance of getting a clear understanding of the customer’s needs before recommending any systems.
He believes in delivering a total AV solution that is customised to the customer’s needs and comprising a mix-and-match of the best of class components from different brands to offer a true-to-life AV experience that is also value-for-money.
Soon reckons that the hardware components account for only half of the performance of an AV solution – other factors such as the room design and materials are also critical.
Private cinema at Gallop Park. Photo credit: Clarity
That is why Clarity does not sell any “cookie-cutter, off-the-shelf AV systems” that are commonly sold in electrical outlets.
Soon feels his staff can value-add by selecting the best and most suitable components and by advising on the set-up and optimisation of the customer’s sound room or private cinema.
The expertise is also monetised in the form of consultancy services for commercial properties and establishments.
From the cordial chat that I had with Soon, the impression that I came away with was that this was someone who felt passionate about music and technology – whose primary concern was in giving his customers the best performance for the money they are spending.
Clarity Experience Centre
Soon plans to set up an concept demo cum experience centre in the first quarter of 2013 which will help customers visualise what they need and conceptualise what they want from the advanced technologies showcased at the centre.
The experience centre will comprise five sections – the living room, the dining room, the kitchen, the private cinema, and the bedroom.
The different sections represent different market segments, including HDB/condominium living rooms and kitchens; luxury private cinemas; hotels and service apartments; as well as restaurants and boardrooms.
