New arrivals: Plantronics EncorePro 500 Series headsets

The Plantronics EncorePro 500 Series is designed for customer service centers and offices and promises greater comfort for all-day wearing, superior noise-canceling for clearer calls, and increased reliability to help manage costs.

The noise-canceling technology in the EncorePro 500 Series ensures more focused and private calls, so conversations will be heard clearly with fewer misunderstood words and with reduced background noise from keyboards and close talkers.

The noise-canceling technology in the EncorePro 500 Series ensures more focused and private calls, so conversations will be heard clearly with fewer misunderstood words and with reduced background noise from keyboards and close talkers.

Plantronics also announced next-generation DA Series USB digital audio processors for their headsets that deliver a more complete audio experience by providing context for every call.

The new Plantronics customer service solutions aim to help organisations improve metrics, attract and retain Customer Service Representatives (CSRs) and create a better customer experience.

The series includes the following models (all models support wideband audio):

  • EncorePro 510/520 (dedicated over-the-head): US$88-126
  • EncorePro 530 (over-the-ear): US$110
  • EncorePro 540 (convertible): US$120

The EncorePro 540 has simple design yet offer high-performance audio regardless of the preferred wearing style.

The new Plantronics digital audio processors are designed to connect Plantronics quick disconnect headsets to computers through a USB port.

Some incorporate user controls like the ability to answer a call, mute the call and adjust volume.

All support Noise @ Work, based on Plantronics SoundGuard® digital technology, not only protects CSRs from sounds above 118 dBA, but anti-startle protection detects and eliminates any sudden increases in sound level.

The Time Weighted Average (TWA) measurement manages average daily sound exposure for CSRs.

Key characteristics of the new Plantronics Customer Service Solutions include:

  • Cutting-Edge Design – new, stylish, and ergonomic design.
  • Custom Noise Canceling Microphones – noise-canceling microphone; and flexible boom with positioning guides.
  • Superb Audio – wideband audio with SoundGuard technology
  • Comfort and Convenience – adjustable fit with all-day comfort and Quick Disconnect feature provides walkaway convenience.
  • Robust and Reliable – proprietary material and construction for greater robustness.
  • Integration with Softphones – Plantronics technology captures and reports key call events.
  • Call Control – easy, fingertip access to call functions (Plantronics DA-80, DA-90 only).
  • Noise @ Work and antistartle, G616 Compliance – help achieve compliance with legislated regulations to protect your CSRs.
  • Firmware Updates – firmware updates that aid in inventory management through Plantronics Hub, and in early 2015 through Plantronics Manager Pro.
  • Service – global service and support from Plantronics.

More details from the press release below.

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