Fuji Xerox China room reservation solution for Shangri-La Hotels and Resorts

The room reservation solution streamlines business processes for Shangri-La by 80 percent and reduces paper by 50 percent.

Overview of the Room Reservation Solution that Fuji Xerox China has rolled out for Shangri-La Hotels and Resorts.

Overview of the Room Reservation Solution that Fuji Xerox China has rolled out for Shangri-La Hotels and Resorts.

The room reservation solution has been implemented at the Shangri-La’s 26 hotels in mainland China and 24 hotels in other countries, with an expansion plan that encompasses all other hotels of the Shangri-La Hotels and Resorts Group, including those that will open in the future.

Utilising Fuji Xerox’s document management software DocuWorks, the room reservation solution’s seamless integration of paper and electronic documents addresses the request of Shangri-La Hotels and Resorts to reduce paper usage and improve reservation procedure efficiency.

The guest room reservation forms are submitted from customers to the room reservation department on a daily basis in various means, such as from the Web, fax and email.

DocuWorks unifies all the reservation forms into its own electronic document format which enables these documents to be centrally managed.

The reservation confirmation document is then stored in the server in chronological order as well as faxed back to the customer via a Fuji Xerox multifunction device directly from the server without having to print on paper, thereby reducing paper usage and improving the entire workflow.

Different departments within the hotel such as the finance department, front desk and others can search the reservation information through those digitised documents in the server or add necessary data to it, and for example, the front desk can allocate the required room accordingly and the finance department can check and follow up on the billing/payment status.

“Fuji Xerox China 为 Shangri-La Hotels and Resorts 推出了新的客房预订系统。运作效率增强了高达80%。纸张也省了一半。” – 科技点心(微薄)

In 2010, Shangri-La Hotels and Resorts set an environmental protection target to reduce energy consumption by 20 percent over the following five years.

To achieve this target, the entire Group is actively implementing environmentally-aware measures, such as changing interior and exterior lights to light-emitting diode light bulbs.

For the room reservation department, its major environmental protection target aims at reducing paper usage.

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