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Research In Motion (RIM) is making moves to recompense widespread service disruptions last week. Premium apps will be offered free of charge to BlackBerry customers, while enterprise customers will be offered one month of free Technical Support.

Last week, many BlackBerry users experienced service interruptions and delays over a period of approximately 3 days in Europe, the Middle East, India and Africa, 1.5 days in Latin America and Canada, and 1 day in the United States.

Global teams worked around the clock to contain the issue and minimize the impact to customers as much as possible. Service levels returned to normal on Thursday, October 13.

To make amends for the disruptions, RIM has offered – for free – more than US$100 worth of premium apps from October 19 to December 31, 2011.

RIM’s enterprise customers will also be offered one month of free Technical Support. Current customers will be offered a complimentary one month extension of their existing Technical Support contract.

Customers who do not currently have a Technical Support contract will be offered a one month trial of RIM’s BlackBerry Technical Support Services – Enhanced Support, free of charge.

Additional details about the program and information about how to register will be available here.

Tags: Apps, BlackBerry, RIM, tablets

This entry was posted on Tuesday, October 18th, 2011 at 8:00 am and is filed under App, BlackBerry, BlackBerry OS, BlackBerry Tablet OS, Enterprise IT, Gadgets, Operating Systems, Phones, PlayBook, RIM, Software, Tablets, Tech news. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.