New Customer Care Centre for Leica Camera Asia Pacific

Leica Camera Asia Pacific reveals newly renovated and improved Leica Customer Care Centre at the International Building, Orchard Road, in Singapore.

Staff at the new Leica Customer Care Centre

Staff at the new Leica Customer Care Centre

The Customer Care Centre is now equipped with new Leica Rangefinder and sensor calibration machine for the M digital cameras.

The new equipment carries out adjustment and calibration checks. In particular, it confirms and aligns sensor flatness.

These services were previously conducted only in the Leica Customer Care Centre back in Solms, Germany.

The arrival of the new machines in Singapore will substantially shorten the waiting period for servicing for M-camera users since basic servicing can now be conducted in Singapore.

The waiting period for servicing will now take at least 7 working days and is subjected to parts availability from the factory.

The Leica Customer Care team has also been expanded into a 4-person team.

Leica Camera Asia Pacific’s chief Leica technician, Mr Andrew Chan is now joined by new technician, Mr Ser Lay Ghee.

Andrew has in-depth experience of over 30 years in photographic equipment, while Lay Ghee, brings along 20 years of experience in technical servicing.

Ms Juliana Yeo and Ms Adeline Lau will represent the Leica Customer Care Centre as main contact persons for Customer Care enquiries.

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One Response to “New Customer Care Centre for Leica Camera Asia Pacific”

  1. James says:

    Hey Tech4tea,
    Thanks for that, As I waited for an answer to my technical question from a stereo company, the recording stated a “customer care” representative would be available shortly. With aging baby boomers, world events, and the additional pressures in today’s society, it is “customer care” that must evolve in our economy. We have moved from a manufacturing economy to a service economy. And, if we are smart, we will move towards a “servicecare” economy.
    Keep up the good work

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