DBS Bank and Go-Jek today announced that the two parties have entered into a regional strategic partnership. Hear views from both companies below.
(From left) Go-Jek President, Andre Soelistyo; Go-Jek’s Global Head of Transport, Raditya Wibowo; Shee Tse Koon, Group Head of Strategy and Planning, DBS Bank; and Gene Wong, Head of Ecosystems, Consumer Banking Group, DBS Bank.
The partnership will see the two companies work together on payment services ahead of Go-Jek’s arrival in Singapore and this will soon extend to other countries in Southeast Asia.
“As Singapore’s leader in payments with over four million debit/credit cards in circulation and DBS PayLah! being the nation’s most popular mobile wallet, we are committed to making payments simple, seamless and invisible for our customers. In doing so we are stepping up to partner with like-minded companies like Go-Jek, one of Southeast Asia’s most iconic technology companies, to build inclusive digital ecosystems for our customers,” said Tan Su Shan, Group Head of Consumer Banking & Wealth Management, DBS Bank.
Go-Jek, whose investors include Google, Temasek, Tencent and Meituan Dianping, is set to launch its beta ride-hailing app in Singapore within the coming weeks and as part of this, DBS customers in Singapore will enjoy a slew of exciting privileges.
Updated 29 November, 2018: Go-Jek launches beta ride-hailing app in Singapore
What kind of privileges can DBS/POSB consumers expect?
DBS/POSB customers in Singapore will be the first to be able to book rides during the beta phase.
Other privileges include an exclusive SGD 10 voucher credit which riders can use for their first two trips (SGD 5 per trip), and future discounts on Go-Jek’s ride-hailing service in the form of promo codes.
“This partnership makes perfect sense because Go-Jek and DBS are both so committed to providing the best possible consumer experience. By joining forces, we will be able to pool our resources as we focus on making life better for people in Singapore. We are very much looking forward to the launch of our beta ride-hailing service within the coming weeks. We know that people are desperate for more choice in the sector and we believe we can satisfy this demand. The response from the driver community since we opened pre-registration has been overwhelming and we are confident that by working with DBS, we will see the same level of excitement from consumers too,” said Andre Soelistyo, Go-Jek president.
To enjoy priority access, DBS/POSB cardmembers simply have to enter a special access code during registration.
The code is “DBS” followed by the first 6 digits of their Visa, Mastercard or AMEX card (eg, “DBS123456”).
Does this mean that only DBS/POSB customers may use the beta app or enjoy these privileges?
Non-DBS cardmembers can download the Go-Jek app during the beta phase, but it may take longer for them to gain access to Go-Jek’s service.
How soon can DBS users expect to use the service after downloading the app?
During the beta phase, access to the service will be granted in batches to balance ride demand and service capabilities.
After being placed on the waitlist, riders will receive an email or push notification once they have been given access to the service.
More information about the beta launch can be found in this FAQ.
Tags: business, DBS, GoJek, ride hailing, Singapore