Note7 recall: Phone refund/trade-in value & accessories refund

More details have been released by Samsung for Galaxy Note7 users in Singapore, covering the refund value for the Note7, trade-in prices to the S7 Edge, as well as refund for original Note7 accessories. This is in addition to earlier information Samsung Singapore had released earlier.

All Galaxy Note7 customers are required to back up their data using Samsung Smart Switch (http://www.samsung.com/sg/support/smartswitch/), delete any data or other personal material stored in the device, and reset their device ahead of the home delivery.

All Galaxy Note7 customers are required to back up their data using Samsung Smart Switch (http://www.samsung.com/sg/support/smartswitch/), delete any data or other personal material stored in the device, and reset their device ahead of the home delivery.

Galaxy Note7 customers who opt to exchange their device for a Galaxy S7 edge, valued at S$1,098, will receive an additional S$250 in cheque.

Those who opt for a refund will receive the full retail value of the Galaxy Note7 at S$1,168 in cheque.

Both options are available to all Galaxy Note7 customers, regardless if they purchased their original device from telecommunication operators, consumer electronics stores, authorised retailers, Samsung Official Store at Lazada.sg or Samsung Experience Stores.

The options also do not affect any pre-existing contract that the Galaxy Note7 owner has with the telecommunication operators.

Details below.

Galaxy Note7 owners with original Samsung accessories

Samsung will refund the retail value of the following original Samsung Galaxy Note7 accessories in exchange for the return of these accessories.

  • Galaxy Note7 S View Standing Cover
  • Galaxy Note7 Clear View Cover
  • Galaxy Note7 LED View Cover
  • Galaxy Note7 Leather Cover
  • Galaxy Note7 Clear Cover
  • Galaxy Note7 Keyboard Cover
  • Galaxy Note7 Back Pack

The home delivery service provider will verify that the returned accessories are from the list of original Samsung Galaxy Note7 accessories before providing the refund in cheque.

How to go about the Exchange or Refund

Beginning 26 October 2016 and until 6 November 2016, Galaxy Note7 customers can visit www.samsung.com/sg/note7exchange to select their preference for an exchange or a refund, and provide their details for a free home delivery.

The free home delivery is offered whether the Galaxy Note7 customer chooses an exchange or a refund.

Galaxy Note7 owners will be able to indicate the following on the website.

  1. Select Exchange or Refund.
  2. Select preferred Galaxy S7 edge colour for Exchange customers, subject to availability.
  3. Select the original Samsung Galaxy Note7 accessory to be refunded.
  4. Select preferred time slot from available home delivery slots.

The system will register the transfer of Samsung Concierge service for Samsung Concierge customers who opt for exchange, and it will register the refund for Samsung Concierge customers who opt for refund.

Customers will need to provide the following details when logging in to arrange for the exchange or refund.

  1. Full name as per bank account
  2. NRIC or FIN number
  3. Mobile contact
  4. Email address
  5. Home delivery address

During the home delivery, customers will receive the cheque(s) for the amounts due to them, in exchange for the Galaxy Note7 device and any applicable original Samsung Galaxy Note7 accessories to be returned.

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